Architecting IT to enable business success

A leading South African asset finance business trusted BSG to help them transform their IT function to support the needs of an evolving digital business.

overview
  • Consolidate and optimise IT services to better manage current and future business demands
  • Enable IT to be more responsive to customers, through a future-focused IT operating model
  • As part of the IT operating model, create clarity of supply and demand by defining service level agreements through an IT service catalogue
objectives
  • Define how IT should operate to effectively support current business demand
  • Address future business needs by defining how IT should be positioned in a federated business model
benefits
  • Increased levels of collaboration and synergy between IT and business segments
  • Business empowered with the autonomy to enable customer centricity, by allocating IT functions to business segments
  • Increased flexibility enabled by a modular framework with ownership of functions in the federated context Better decision making and reporting enabled a clear view of all 200 services that IT provides
  • Better focus on measuring real progress against strategic themes, through a balanced scorecard, which was cascaded to the six key functional metrics within IT
IT architecture operating model

The IT operating model conceptualised and delivered by BSG has enabled a more responsive IT function, improved productivity and increased business agility.

Do you need your IT function to work more closely with Business to enable success?

BSG has extensive experience designing and implementing optimised operating models for business units and IT functions to ensure collaboration and optimal efficiency.

Related Case Studies