Governance – BSG’s Gary Stocks talks about PoPI and how trust continues to be the basis of comparative advantage for many leading organisations; especially true for banks.
Tech event – BSG’s Fast Fish Forum looks at combining data with interviews, to provide an organisation with the right approach to help move it forward in terms of understanding the customer to define strategy.
Multi-capability – Customer experience has become an emerging battleground for most organisations, as they seek ways to extract further value from customers. Organisations are unsure of how to find this value and often do not have the time, capacity or skills to understand why their customer value targeting is not reaping results.
How to create engaging customer experiences
Multi-capability – Gary Stocks, head of knowledge at BSG, explains how organisations need to ensure they are delivering an outstanding customer experience across all interactions. This entails breaking down organisational silos to create seamless internal flow, to allow for great customer experiences.
Business Analysts – Part of this new thinking requires BAs to enable their organisations to embrace the “innovation by design” approach to find desirable solutions that benefit the end user. By understanding how to match what a person needs with what is technologically feasible, BAs can guide their organisations towards customer value and market opportunities.
Business Analysts – This could be one of the most relevant questions of our time, given the rise of automation, driverless cars, drones and smart technology. When viewed from the perspective of a business analyst (BA), there are two contrasting viewpoints.
Business Analytics – With the proliferation of smart devices in our everyday lives, the Internet of Things (IoT) becomes increasingly topical, forcing organisations to look inward and assess how IoT-ready they really are. BSG’s business analytics experts sat down with Ilva Pieterse to discuss just that.
IT Strategy – IT is often viewed as necessary to deal with the complex technology no-one else in the business understands. Yet a fundamental shift in thinking is required to understand that IT exists to service internal and external customers. We unpack the notion of creating an IT menu to streamline IT operations.
Tech Events – Together with Standard Bank’s group head of engineering, Josef Langerman, BSG is addressing technology and digital change, thereby enabling South Africa to build capability and take a leading role on the continent and beyond. Find out more about the Fast Fish Forum, a quarterly industry forum that brings together IT and business industry leaders.
Project Governance – Traditionally, project governance has been rooted in antiquated, linear practices. However, as more businesses move towards implementing agile methodologies, governance must adjust in order to keep up with more fluid approaches, we outline a few critical factors in agile project governance success.
IT Strategy – Traditionally, IT has focused on delivering a service, without much consideration its potential impact on end-users and customers. As IT becomes responsible for more customer touchpoints, it must become more customer-centric in its approach. See how one of BSG’s senior IT Strategy consultants unpacks this further.
Customer Centricity – Change management is critical for success in today’s highly competitive economy and the importance of people in successful change is often underestimated. Unpack the idea of placing people at the centre of your change initiatives with this heavily featured article.
Business Analytics – One of BSG’s analytics experts joined a round table discussion, hosted by Brainstorm magazine. In this article, James Francis unpacks the increasingly critical nature of good business intelligence in enabling business success.
Business Analytics – Developing a better understanding of customers emerged as a key imperative in today’s highly competitive, customer-centric and fast-moving markets. Customer touch points are many and varied and to remain competitive, a company needs to meet their customers’ needs better than their competitors.
Project Management – A lot has been written about agile principles and practices and how organisations can successfully implement agile, but what many practitioners forget, is that agile is not a set of steps to be implemented, it’s a set of principles to be applied. One of our senior agile practitioners unpacks her experience in this space.
IT Strategy – As digital disruption becomes increasingly prolific across all sectors, banks need to embrace the digital revolution or risk losing face with their customers as tech-innovators move in and sweep them off their feet. BSG’s head of research and insights unpacks this hot topic further.
Wellness Events – BSG believes in being a proactive force for positive change and having a little fun while doing so! Having won the 947 Samsung Mobile #GoForGold Office Olympics, Michael from BSG chatted to Anele from 947’s Drive Show.