BSG Case Studies
Assessing a retailer’s CRM investment and journey to gear up for the digital future
BSG assisted a leading retailer to understand whether their CRM systems are supporting the original vision for their customer transformation programme and are ready to enable the digital, personalised future of customer interactions across all channels.
Early warning system reveals financial distress 5 months earlier than normal
BSG worked with a South African bank on a proof-of-concept to enable the bank to predict financial distress using data science, resulting in a prioritised company watch list of high risk customers. Previously the bank had taken 6 months to highlight organisations in financial distress, the BSG designed system drops that down to 1 month.
Supporting an asset finance lender with a drive for market growth
One of South Africa’s largest asset finance lenders trusted BSG to identify and quantify strategic initiatives to support sustainable differentiation in the used car market. Our collaborative approach resulted in a practical execution roadmap for the initiatives, with an aligned benefit-tracking model.
Ensuring reliability and operational success through a terminal automation system replacement
BSG assisted the South African operation of a top five global oil and gas organisation to replace their end-of-service life terminal automation system (TAS). This system supports the gantry equipment at fuel terminals and posed a risk to ongoing operations and safety if not replaced.
Combating debit order abuse by defining requirements to implement Authenticated Collections
BSG partnered with a leading South African provider of motor vehicle and business finance to define requirements for implementation of the new Authenticated Collections (AC) payment method.
Building a competitive advantage through POPI compliance and minimising the risk of data loss
BSG partnered with a South African asset finance house to ensure compliance with the POPI (Protection of Personal Information) Act and enable them to safely handle personal information flowing through the value chain including staff, vendors and customers.
Enabling fact-based decisioning in support of future growth and market opportunities
A South African motor dealership franchise realised that if they want to stay competitive in the growing used car market, they need to be making fact-based decisions regarding their future strategy. BSG partnered with the client to create a roadmap to operationalise their proposed strategy.
Saving lives by analysing data to improve the health and safety of employees
BSG partnered with the South African operation of the world’s largest producer of synthetic fuels to showcase how the client could improve the health and safety of employees and service providers by using historical data to predict and mitigate against future harmful occurrences.
Using advanced analytics to complement business strategy and drive the client’s leadership position
BSG partnered with a South African asset finance house to illustrate how data and advanced analytics can be used to generate business value. With the rapid increase in the volume and variety of data available to businesses, the client realised they could utilise their data to complement business strategies and position themselves as an industry leader.
Protecting the integrity and stability of South Africa’s financial system by enabling a bank to comply with the FIC Amendment Bill
BSG assisted a large South African bank in implementing goAML, an integrated reporting platform to enable anti-money laundering (AML) , deter terrorist financing and ensure the security and stability of the bank. If left unchecked, AML can undermine a country’s economic prosperity and weaken governance systems.
Supporting strategic growth targets by optimising customer onboarding
BSG combined customer experience design techniques and data analytics to assist a leading South African retail bank to optimise its customer onboarding process in support of strategic goals relating to customer profitability growth.
Delivering a differentiated customer onboarding experience
A leading South African financial institution requested BSG’s assistance in designing a customer onboarding strategy to enable new customers to be brought into the organisation in a speedy, efficient and effective manner.
Providing a bank with best banking practices to competitively position them for the changing local and global credit banking environment
BSG partnered with a prominent South African bank to enable them to take pro-active measures against credit losses, gear up to manage risk and increase their market share by producing intelligence from their data to inform fact-based, value-adding business decisions.
Real-time access to customer information to enable better customer experience
BSG assisted a client’s field sales advisors to deliver great service to their customers, increase efficiencies and improve productivity by accessing comprehensive customer and policy information via a mobile app.
Focused delivery on business operation improvements through a trusted partnership with an oil and gas leader
In a partnership spanning more than a decade, BSG has assisted one of the top five global oil and gas organisations to execute on their southern Africa business strategy, by guiding them in adjusting the strategy to meet the specific and unique needs of this region, while assisting the client to adapt to significant events and flows in the business cycle.
Utilising fact-based decisioning to enable business to make the right vendor selection with complete confidence
BSG partnered with a South African corporate and investment bank to run a vendor selection process for the replacement of a core, high-touch order management system (OMS).
Improving operational efficiencies through optimisation and strategy development
BSG partnered with a multinational brewing and beverage company to develop an optimised operating model and accompanying strategy, to enable its IT department to better support business objectives.
Facilitating increased trade for a bank by implementing a trade finance solution to drive growth across Africa
BSG partnered with a prominent financial institution in South Africa to implement a trade finance solution from China Systems, to position the bank as a leader of working capital solutions in Africa and address the competitive challenge from non-African banks, while improving their supply chain finance capability and the client experience.
Revolutionising channel operations to provide a single view of a customer across a bank
BSG played a significant role in enhancing the customer experience and effectiveness of a South African bank’s commercial channels by moving the business to a modern, fit-for-purpose customer and portfolio management solution.
Architecting IT to enable business success
A leading South African asset finance business trusted BSG to help them transform their IT function to support the needs of an evolving digital business.
Enabling IT to collaborate with business and shape strategy by leveraging the right technology solution
BSG partnered with a South African asset finance house to empower them to confidently make the appropriate investment to replace a core operating platform, by understanding the technology options available to deliver against current and future business imperatives and allow for longevity of the selection.
Enabling business success through a revised operating model to build careers and transform culture and performance
BSG was trusted by a South African asset finance house to fundamentally shape the future of the organisation, by reviewing their existing business analysis (BA) capability to design the required BA capability and establish a Centre of Excellence (CoE).
Providing a medical aid insurer with the confidence to make a multi-million Rand investment decision
One of South Africa’s largest medical aid insurers trusted BSG to scope, financially motivate and source the replacement of their administration, underwriting and billing systems for their health business. The resultant business case ensured the client’s exco didn’t have to second guess themselves and they approved the request first time, an accolade on the robustness of BSG’s business case.
Delivering a sustainable customer experience strategy
Partnering with a South African life insurance and investment company to develop a strategic customer experience capability.
Improving customer experience, creating operational efficiencies and decreasing risk through a core system upgrade
BSG partnered with a leading South African retail bank to develop a rich client application for use in branches to create, maintain and update customer records.
Ensuring incremental delivery of value by transitioning to an Agile approach
BSG worked with a prominent South African retail bank on a core systems development project to implement Agile development practices, in a traditionally Waterfall and governance-heavy environment.
Creating a common home loan application process for a leading South African bank to reduce turnaround times and improve customer experience
BSG enabled a market share gain in home loans for the client and enhanced the customer experience, through system and process efficiencies resulting from a decrease in handover points and a reduction in home loan turnaround times.
Implementing an operational platform to enable mobile financial services access across Africa
Partnering with one of Africa’s largest mobile network operators to implement a standard, multi-country, scalable platform and operating model to drive business efficiency, risk and control needs.
Utilising fact-based decisioning to drive innovation and enhance customer-centricity
Directing the design process for a mobile application to allow a bank’s customers to track, manage and protect their belongings.
Driving financial inclusion in Africa through a mobile banking solution to give a bank’s customers access to remote banking services
BSG assisted a South African bank to provide their customers in Africa with access to banking services via a mobile app, to give them the freedom to bank without having to travel into a branch.
Combining Agile and UX principles in bespoke software development
BSG applied Agile development and user experience (UX) practices to develop a bespoke system to automate the debt recoveries process at a leading South African retailer.
Making banking accessible and convenient while driving financial inclusion through new ATM service offerings
BSG assisted a leading bank with an African footprint to increase their competitive footing through the deployment of new ATM service offerings by upgrading 390 ATMs in Africa, replacing 13 ATMs and ensuring 573 ATMs meet urgent regulatory requirements by being EMV compliant.
Optimising people effectiveness through the customisation of a unique people engagement platform
BSG partnered with a prominent South African media house to improve employee engagement, internal communication and collaboration – through the creation of a tailored version of MyWorkLife, a BSG-developed people engagement platform – rolled out to all 6 000 users across the enterprise.
Creating efficiencies by driving consistency across a bank’s African operations
By partnering with BSG, a leading South African retail bank could significantly enhance their customer experience by establishing a single-view target operating model (TOM) for their home loans business across Africa.
Revolutionising the processing of medical aid claims to drive customer loyalty and engender trust
A leading South African medical aid insurer trusted BSG to implement a large-scale, high-risk and complex system replacement; allowing for innovation and flexibility while ensuring existing, daily business operations weren’t impacted.
Establishing a new retail bank operating model
BSG partnered with a JSE-listed specialist South African investment and private bank to assist them in launching a new and uniquely distinctive retail bank, to drive a strategic initiative to increase “sticky” deposits to comply with legislative requirements.