Technology: Software/Technology Capability Lead

An exciting opportunity has arisen at BSG for the role of a Software/Technology Capability Lead. The Capability Lead will be accountable for the following:

  • Accountable for the services provided by the Software Capability
  • Career facilitation of Senior Software team members
  • Careers of the Software Capability
  • Client delivery management for software portion of designated client relationships where necessary, including responsibility for integrating the Projects Office and escalation and resolution of key risks and issues
  • Development of BSG’s presence in industry and educational communities
  • Responsible for budgeting and financial management of the Software Capability
  • Recruitment and selection of people for the Software Capability


Information Systems/Computer Science Honours Degree


10+ years of relevant experience


  • Performance management and staff motivation
  • Basic financial reporting and analysis
  • Project management
  • Software development methodologies including quality assurance
  • Online and offline networks
  • Presentation techniques
  • Critical writing

Job Objectives:

  • Business unit management
  • Career facilitation
  • Client management
  • Software Quality Assurance & Practice Development
  • Software Delivery management
  • Software support
  • Industry community development
  • Grow Profit
  • Retain and expand clients
  • Software delivery
  • Staff recruitment, retention and engagement

Skills and Abilities:

  • Commercial (contract) management in a technical environment
  • Relationship building – communication, interpersonal skills
  • Leadership – performance management
  • Able to persuade and influence through negotiation communication
  • Market focus – analyse market trends
  • Critical thinking – problem solving

Key Performance Areas:

  • Performance management and coaching
    • Job design, goal setting and delegation of work
    • Monitoring and measurement against performance goals
    • Rewards and motivation and censure/discipline
    • Coaching
  • Communication, change management and climate setting
    • Setting of communication plan – building relationships, managing change up, down and sideways
    • Creating opportunities for innovation
  • Client relationship building
    • Building of client relationships for the benefit of the team
    • Support for client sales activities
  • Commercial management
    • Proposal development and closing of opportunities at existing clients
    • Management of billing and forecasting
  • Risk management
    • Integration of BSG Projects Office with project teams
    • Communication of risks and issues within team and to executive
    • Mitigation of key risks
  • Ecosystem and network development
    • Develop internal ecosystem
    • Grow external networks
  • Practice development
    • Direct research into existing and new practices, tools, etc.
    • Present and communicate internally and externally
    • Contribute to content / knowledge creation
    • Manage IP and knowledge
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