Technology: Windows Server Engineer

BSG Africa has an opportunity for a Windows Server Engineer to support the operations of the BSG infrastructure. This includes but is not limited to on premise and cloud ( IaaS and SaaS) server installations. The successful candidate will also be responsible for the implementation of new systems to meet business requirements. The successful candidate will also be required to provide technical coaching and mentoring to other team members and assist in the resolution of complicated or high impact technical faults.

Qualifications:

• IT diploma (e.g. Technikon) or technical certification (MCSE, Linux sys admin) or IT/IS Degree
• ITIL certification an advantage
• Project management training an advantage e.g. PRINCE2

Job Objectives:

• Support the planning and implementation of business as usual projects and system upgrades.
• Manages the resolution of high severity incidents impacting the infrastructure and provides input to assist business decisions in times of crisis.
• Support the development environments for the developers (exposure to Linux + Windows)
• Supports the Operations Manager in their activities.
• Interaction with internal functional and outsourced teams to improve application performance and resolve incidents or requests that require technical team involvement.
• Monitors, reports and manages agreed OLA’s / SLA’s at an operational level, communicating and resolving deviations and issues.
• Identifies opportunities to reduce operational risk and improve customer satisfaction.
• Participation in the planning, analysis and co-ordination of the implementation of Microsoft patches
• Contributes ideas for the sharing of best practices and learning in the area of support.
• Contributes ideas for continuous service improvement
• AD support and administration
• Exchange support and administration
• Cloud server build and support

Experience:

• At least 5 years’ experience in system/network administration (technical focus)

Knowledge:

• ITIL principles an advantage
• Service desk incident management lifecycle
• System/network administration
• Technology trends

Skills and Abilities:

• Demonstrates the corporate values: collaboration, delivery focus, openness, empathy, innovation, practical and effectively role model these.
• Demonstrates ability to work effectively with geographically dispersed teams to deliver exceptional customer service and high performance.
• Strong relationship management skills, managing stakeholder expectations, ability to communicate effectively with senior staff and vendor executives.
• Excellent interpersonal, collaboration and communication skills.
• Ability to analyse, define and elicit technical requirements to achieve business and project goals.
• Escalating high severity issues and risks to management.

Other:

• Available after hours and on weekends if required
• Willing to travel

Please note: When applying for this role carefully consider the minimum requirements