Telecommunications, MEDIA and Technology

Drawing on our more than 27 years of experience, let us help you accelerate your competitive performance and create memorable experiences for your customers and people

BSG’s experienced team offers you the insights and skills to compete effectively, serve your next-generation customers experiences, innovate rapidly, and operate efficiently. We leverage our deep expertise and industry-aligned capabilities to help you succeed.

Our Telecommunications, Media, and Technology (TMT) team works with you to enable you to compete smarter in a crowded environment, serve your customers better through a CX-led approach, operate more profitably by bringing new products to market faster while managing costs, and innovate with a value-led approach.

We are a proactive force for positive change and work alongside our clients’ teams to ensure that they are skilled and able to operate in new and effective ways.

Telecom operators fulfil a critical role in providing essential services to consumers and businesses as a foundational pillar of economic growth and digital inclusion.

With increasing competition and regulatory challenges, business models need to innovate to secure new forms of growth and customer experience is the driver of loyalty.

 Our focus is on helping telecom operators tackle these challenges by alleviating margin

We enable change on a multi-year horizons releasing results in the short term and positioning clients to win in future strategies.

Our Engagement Values and Principles


Our pragmatic approach and experience is based on solving similar challenges in South Africa.


We integrate our findings continuously, which means insights can be identified early.

Continuous Learning

We use these insights to continuously learn, ensuring the plan remains relevant and pragmatic.


We make clear progress and agree any specific adjustments openly and with joint accountability.


We work with you and your people to build sustainable, long-term capability, tailored to your context.

We build great solutions, and to do this, we have people with industry-leading expertise. 

Insight-led Experience and Thought Leadership

Insight Led Financial Distress Prediction

BSG worked with a leading South African health insurer to improve member and provider experiences and accelerate self-service solutions through an insight-led, customer-centric approach.

Insight Led Business Transformation Office

BSG tailored an insights-led approach to assist a leading South African bank in creating and establishing its BTO. The project aligned multiple projects, initiatives and benefits, delivering outcomes and driving business strategy, creating continuous value through effective management of benefits, demand and prioritisation.

Insight Led Enterprise Change

In today’s economy, businesses are increasingly cost-conscious. Each year, millions of Rands are wasted through operational inefficiencies, often resulting in poor customer experiences. A practical way to address this is to use available data to extract insights and use these insights to improve business operations intelligently.

Want to know more? Get in touch.

Do you want to accelerate your business’s performance, build customer affinity through exceptional customer experience and transform your business operations?

Let our specialist consultants and developers help you achieve your business vision.

Proudly South African

BEE Level 1

Getting the job done, with you


Contact Us

We love talking about change. If you've been inspired by anything you've read here, please get in touch.

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