WE EMPOWER FINANCIAL INSTITUTIONS TO BETTER SERVICE THEIR COMPLICATED CUSTOMER NEEDS
Banks are at the forefront of driving Africa’s growth. Africa’s banks operate in a market characterised by intense competition and heightened customer expectations. What used to be an internal ecosystem primarily dominated by business and IT has evolved into a complex amalgamation of Business, IT, Functions, and data.
At BSG, we utilise our extensive African banking experience to successfully guide you through this transformational journey, utilising our insights-led approach to help you enhance both your operational efficiency and customer experiences.
How we can help you
1
Review and define target state customer experience transformation through insights, digital and operating model re-imagination
2
Deliver engaging digital experiences for your staff and your customers
3
Define and implement differentiating cloud-based and on prem platforms
4
Drive data strategy execution and achieve commercialisation of data
5
Deliver business value through embedding intelligence into line of business systems
6
Modernise legacy technology, drive technology and business simplification
7
Reduce cost-to-serve through iterative value-led digital transformation use cases
8
Build scalable on-prem and cloud based integrated custom business applications
9
Help you navigate the complex regulatory approval landscape
Our Approach
The BSG difference is how we work collaboratively with your staff, other consultants and within your structures to co-create, in order to facilitate knowledge transfer and build solution ownership within your organisations.
We are insight-led and will help create flow between your IT, business, functions and data areas to transform your business.
Our Engagement Values and Principles
PRAGMATIC
Our pragmatic approach and experience is based on solving similar challenges in South Africa.
INSIGHT-LED
We integrate our findings continuously, which means insights can be identified early.
Continuous Learning
We use these insights to continuously learn, ensuring the plan remains relevant and pragmatic.
Openness
We make clear progress and agree any specific adjustments openly and with joint accountability.
Sustainable
We work with you and your people to build sustainable, long-term capability, tailored to your context.
We build great solutions, and to do this, we have people with industry-leading expertise.
Insight-led Experience and Thought Leadership
BSG worked with a leading South African health insurer to improve member and provider experiences and accelerate self-service solutions through an insight-led, customer-centric approach.
BSG tailored an insights-led approach to assist a leading South African bank in creating and establishing its BTO. The project aligned multiple projects, initiatives and benefits, delivering outcomes and driving business strategy, creating continuous value through effective management of benefits, demand and prioritisation.
In today’s economy, businesses are increasingly cost-conscious. Each year, millions of Rands are wasted through operational inefficiencies, often resulting in poor customer experiences. A practical way to address this is to use available data to extract insights and use these insights to improve business operations intelligently.
Want to know more? Get in touch.
Do you want to accelerate your business’s performance, build customer affinity through exceptional customer experience and transform your business operations?
Let our specialist consultants and developers help you achieve your business vision.
Proudly South African
BEE Level 1
Getting the job done, with you
“BSG has incredible work ethic and they bring a broad set of skills and an unparalleled ability to navigate complex environments.”
