Insight-led business transformation
Drawing on our more than 25 years of local experience and passion for quality delivery, we help our clients to transform their operations through insights discovery and innovation
Our Solutions
By discovering insights from data that already exists, we help our clients take an insight-led approach to business and digital transformation.
With over two decades of local South African business and technology consulting experience, we have crafted a range of solutions designed to help South African businesses thrive in an economy that is unlike any other. Our solutions are developed using leading industry and analyst insights and practices, and span four main areas of business transformation: Insight-led Business Solutions, Connected Customer Solutions, Operational Efficiency and Platform Modernisation.
Our Engagement Values and Principles
Our pragmatic approach and experience is based on solving similar challenges in South Africa.
We integrate our findings continuously, which means insights can be identified early.
We use these insights to continuously learn, ensuring the plan remains relevant and pragmatic.
We make clear progress and agree any specific adjustments openly and with joint accountability.
We work with you and your people to build sustainable, long-term capability, tailored to your context.
What do we need? Business insights. When do we need them? Yesterday.
Businesses need fact-based insight and many have invested heavily in Business Intelligence, but lack the maturity to fully trust the data. To compound this, the technology landscape is constantly evolving and what was cutting edge yesterday is all-but-obsolete today. As a homegrown, South African company, we understand the South African operational context and know that global thinking doesn’t always translate to our unique environment.
While COVID-19 has increased the urgency to become insight-led, we understand that all organisations are at different stages on this journey, and we work with our clients to discover insights and embed these into operations.
How We Can Help You
Drive customer experience and operational efficiency through predictive insight.
Ensure continuous process and application improvement through insight.
Drive data strategy execution and improve analytics maturity.
Define and implement data governance structures for cloud technologies.
Demonstrate insight-enabled business value through proof-of-concept experiments.
Architect and build cloud-based data pipelines and insight applications.
Build scalable, cloud-based AI and Machine Learning capabilities with limited investment.
Communities of Practice
Data Science
Using advanced analytics, we surface hidden insights, enhancing reporting and analytical modelling capability, enabling insight-led business change.
Customer & Strategy
Using the latest CX approaches and technology, we enable business transformation that keeps the customer at the centre.
Delivery Management
We have experience delivering enterprise-wide transformation and modernisation programmes, ensuring benefits management and realisation, as well as on-time, on-budget delivery.
Cloud
We provide cross-functional and cross-platform cloud services, focused on transforming your business operations.
DATA
We offer full service data process enablement – identifying and sourcing data, storage, management, governance, compliance and technology platform selection.
Insight-led Experience and Thought Leadership
BSG used data analytics to help a leading South African bank predict financial distress, resulting in a prioritised watch list of high-risk customers, reducing the time needed to highlight financial distress from 6 months to 1 month.
BSG tailored an insights-led approach to assist a leading South African bank in creating and establishing its BTO. The project aligned multiple projects, initiatives and benefits, delivering outcomes and driving business strategy, creating continuous value through effective management of benefits, demand and prioritisation.
In today’s economy, businesses are increasingly cost-conscious. Each year, millions of Rands are wasted through operational inefficiencies, often resulting in poor customer experiences. A practical way to address this is to use available data to extract insights and use these insights to improve business operations intelligently.
The digital revolution is upon us and businesses that fail to act, now, will be left behind.
The realities of COVID-19 have forced businesses to rapidly digitise. Some have made great strides, many are still in the early stages, while others have yet to begin. Customer strategies are in unknown territory and post-COVID-19 customer behaviour remains a mystery. Will digital channels continue to thrive or will customers, desperate for renewed human interaction, return to non-digital channels? Will emerging technologies redefine customer interaction? How will data and cyber security requirements and regulations impact businesses in this digital reality?
As a proudly homegrown, South African company, we understand that global “best practice” cannot always be applied to our unique market conditions. We have a proven track record of working with our clients to discover qualitative and quantitative customer insights and embed these into their business operations.
How We Can Help You
Aligning customer strategy to changing business priorities.
Understanding shifting customer emotions and experiences, across their journeys.
Personalising engagement through data-driven customer insights.
Innovating and automating customer-facing and fulfilment operations.
Architecting and building customer solutions on cloud platforms with support for a single view of customer data.
Providing cloud advice for adoption and optimisation of connected customer capabilities in AWS and Azure.
Realising business value through coordinated programme delivery across customer, data, digital and IT functions.
Enabling regulatory compliance in a hybrid cloud environment.
Communities of Practice
Data Science
Using advanced analytics, we surface hidden insights, enhancing reporting and analytical modelling capability, enabling insight-led business change.
Customer & Strategy
Using the latest CX approaches and technology, we enable business transformation that keeps the customer at the centre.
Delivery Management
We have experience delivering enterprise-wide transformation and modernisation programmes, ensuring benefits management and realisation, as well as on-time, on-budget delivery.
Cloud
We provide cross-functional and cross-platform cloud services, focused on transforming your business operations.
DATA
We offer full service data process enablement – identifying and sourcing data, storage, management, governance, compliance and technology platform selection.
Connected Customer Experience and Thought Leadership
BSG assisted a leading retailer to understand whether their CRM systems are supporting the original vision for their customer transformation programme and are ready to enable the digital, personalised future of customer interactions across all channels.
BSG assisted a large South African bank to strengthen its digital presence by implementing an integrated back-end solution with advanced analytics to establish an enterprise-wide notification capability, improving the digital customer journey, security and overall customer experience.
Rather than a chore, compliance can be an opportunity to boost performance and improve customer experience; it can even have a positive effect on KPIs. We’ve put together three practical tips to put your customer at the heart of compliance, support business KPIs and help you get the most out of your customer data.
Inefficient operational processes waste time, cost money and erode customer experience.
Can your business really afford to lose revenue through operational inefficiencies? Can you afford to lose customers? Today’s business leaders face enormous challenges. As digital transformation takes hold, customer needs shift and businesses must adjust accordingly. The way we access data is changing and so are our customers’ expectations of how we use data.
Intelligent automation technologies unlock cost and efficiency benefits, while digitisation enables better customer and employee engagement. By streamlining service operations, customer experience is improved and waste removed, improving your bottom line.
How We Can Help You
Drive strategic programme change to realise outcomes and benefits.
Architect customer- and employee-centric business operations.
Make informed technology choices for automation and digital solutions, including cloud services.
Increase the velocity of new product and process features.
Innovate service design by understanding deeper customer and employee motivations and needs.
Integrate real-time insight into process automation to build intelligent automations.
Communities of Practice
Data Science
Using advanced analytics, we surface hidden insights, enhancing reporting and analytical modelling capability, enabling insight-led business change.
Customer & Strategy
Using the latest CX approaches and technology, we enable business transformation that keeps the customer at the centre.
Delivery Management
We have experience delivering enterprise-wide transformation and modernisation programmes, ensuring benefits management and realisation, as well as on-time, on-budget delivery.
Transition Management
We offer end-to-end management of the change process, from internal and external communication through training and deployment.
Operational Efficiency Experience and Thought Leadership
BSG worked with a leading South African health insurer to improve member and provider experiences and accelerate self-service solutions through an insight-led, customer-centric approach.
BSG partnered with a South African asset finance house to ensure compliance with the POPI (Protection of Personal Information) Act and enable them to safely handle personal information flowing through the value chain including staff, vendors and customers.
Many South African businesses are looking for innovative ways to ensure profitability. BSG supported a leading South African hospital group to leverage existing data and overhaul its debt collections process, significantly improving its collections success rate, resulting in improved cash flow and a healthier bottom line.
The age of digital business transformation is upon us. Businesses must adapt or get left behind.
All industries are feeling the pressure of digital disruption – newcomers entering the market with leading-edge technology, agile practices and rapid product and service deployment. These newcomers are changing the way CIOs operate and shifting the role of IT from business-enabler to a driver of transformation in business operations.
Big Bang transformation projects take too long in a world where value must be delivered quickly. Technology-led disruption and digital transformation is key to future success. We help our clients to modernise their core technology and business platforms to be more flexible, secure, scalable and robust.
How We Can Help You
Platform modernisation programmes built on over two decades of experience of local market exposure.
We understand the South African business context and have a 20+ year track record of successfully delivering technology and business platforms to transform business operations. We enable the evolution of core business platforms, increase access to legacy data and streamline operations. Our AWS and Azure cloud implementation experience, coupled with our understanding of strategic decommissioning programmes ensure we are able to transformation business operations where it’s needed most.
Deliver incremental value, breaking down siloes and creating synergies across Business, Data and IT.
Create a holistic understanding of systems, infrastructure and business units impacted.
Create pragmatic plans for modernisation, including simultaneous strategic decommissioning.
Use scenario planning to understand risks, craft mitigations and determine the best cloud model.
Integrate cloud-hosted core business applications with other systems in a hybrid-cloud environment.
Enable compliance across multiple statutes in a hybrid-cloud environment.
Communities of Practice
Cloud - AWS / Azure
We have deep Azure and AWS cloud implementation experience through seasoned practitioners and provide gold standard DevOps accelerators for on-prem, hybrid-cloud and pure-cloud environments.
CRM & Architecture
We help our clients select the right platform and partner with them to deliver integrated system implementation and architecture, navigating complex design decisions to be cost effective, functional and compliant.
Delivery Management
We have experience delivering enterprise-wide transformation and modernisation programmes, ensuring benefits management and realisation, as well as on-time, on-budget delivery.
Compliance
We take an insight-led approach, balancing risk while creating great experiences for our clients’ customers, ensuring compliance across a range of statutes.
Transition Management
We offer end-to-end management of the change process, from internal and external communication through training and deployment.
IT Strategy
We offer technology strategy formulation and execution services, selecting the right technologies and partners to drive success.
Platform Modernisation Experience and Thought Leadership
BSG supported a leading South African retail and corporate bank in migrating the first of its core banking systems to the cloud as part of its strategic modernisation journey.
BSG partnered with a leading South African hospital group in implementing a cloud technology platform that will enable them to leverage existing data more strategically and effectively.
The benefits of cloud technology are generally well-understood and, in South Africa, we have seen a significant push to the cloud in recent years. But, cloud implementations are challenging and we’ve put together five practical tips, based on our experience, to guide digital transformation.
Want to know more? Get in touch.
Do you want to accelerate your business’s performance, build customer affinity through exceptional customer experience and transform your business operations?
Let our specialist consultants and developers help you achieve your business vision.
