Project and Delivery Assurance Manager

We’re looking for a dynamic, passionate individual to ensure project and delivery assurance across BSG’s project stable, including project management office (PMO) management and reporting.

Our Johannesburg office is situated in Houghton Estate, within walking distance of the Rosebank Gautrain station.

Role profile

Location: Johannesburg


Reporting into the Client and Risk Executive, this portfolio entails ownership of the Project and Delivery Assurance function (including line and career management of team members), including but not limited to Delivery Assurance management, Project Management Office (PMO) management and reporting.

Main Purpose of the Role

  • Provide input into the holistic Operational execution strategy and plan, with a focus on Delivery Assurance and Project Management effectiveness
  • Design and implement the Project and Delivery Assurance framework, ensuring incremental maturity improvement
  • Define Delivery and Assurance function goals and contributions
  • Lead the PMO effort and measurements across all projects
  • Lead the Delivery Assurance efforts and measurements, providing an end-to-end view of project performance and the ongoing client experience (e.g., milestones met/missed, client key stakeholder engaged/mapped, schedule on track, stage plans approved)
  • Develop a view of delivery quality, reporting this to relevant stakeholders
  • In the event of project underperformance / misalignment with business goals, define and lead (through others) necessary actions to remediate
  • Maintain overall responsibility for systems, processes and practices, tools, material and administration relevant to Project and Delivery Assurance function, and continuously work to improve these
  • Design and implement a robust way-of-working to monitor the projects in-flight against baselines (project and commercial models)
  • Monitor, track and report on performance, risks and compliance to internal stakeholders
  • Develop, maintain and monitor the key assurance processes incl. Risk Management, Quality Assurance, Stakeholder Management, Client Service/Spirit levels as executed by the Sales teams and project/portfolio performance (Scope, Schedule, Budget)
  • Provide assurance that key projects and portfolios meet the client’s specified benefit realisation goals
  • Provide project delivery input in pre-sales opportunities
  • Ensure appropriate Risk and Assurance training and guidelines are in place
  • Provide guidance and career support to PMO team members

About the role

Project and portfolio management: 

  • Direct and coordinate project management approach and methodology to deliver best-in-class professional services
  • Maintain fit-for-purpose PMO through collaboration across the ecosystem

Risk and assurance management:

  • Ownership of risk and assurance execution framework
  • Drive assurance plan(s) across deliverables, including due consideration for software implementation programmes
  • Critique / Perform quality assessment reviews on deliverables, plans and reports
  • Maintain continuous risk and compliance management, including continuous assessments, timely decision making and monitoring of residual risk on projects / programmes

Reporting Management:

  • Design and develop reports across the delivery landscape to enable effective decision making
  • Manage delivery risk reporting and, where necessary, define remediation steps
  • Manage exception and variance reporting (e.g., financial performance / scope changes / milestones / stage plans, etc.)
  • Manage people allocation reporting, identify people-related issues (e.g., % fit to roles, gaps in project plans, over-allocation, over-time, etc.)

Internal systems management:

  • Maintain and update internal PMO systems (SharePoint, Microsoft Dynamics CRM platform, Microsoft Teams, internal ERP, MyWorkLife™, etc.)
  • Matric and relevant tertiary education (e.g., BBusSci, BCom Information Systems / Informatics, BSc Eng, BEng, etc.)
  • Relevant Programme Certifications (incl. PMBOK / PRINCE2 / Agile methodologies, etc.)
  • 8-10 years’ consulting experience in a project delivery environment
  • Practical application of project governance processes in terms of tracking progress, quality assurance, status reporting and management of dependencies, decisions, risks and issues
  • Leadership of skilled delivery teams
  • Executive level stakeholder management
  • General business knowledge and understanding
  • Programme and Project Management
  • Project performance tracking
  • Risk and Issue Management
  • Assurance practices
  • Stakeholder Relationship Management
  • Communication skills
  • Commercial management knowledge and understanding
  • Proficient in Microsoft Office
  • Prioritisation and management of a diverse set of responsibilities with effective organisational skills
  • Ability to work within deadlines
Skills and Attributes
  • Critique Programme / Project and Assurance plans, deliverables and reports to assess quality of plans and likelihood of success
  • Fulfil the role of Assurance Manager on Projects / Programmes, if necessary
  • Assess and identify Project / Programme risks and issues
  • Coordinate finance and commercial processes
  • Effectively plan for logistics and delivery requirements
  • Critique Project / Programme plans and deliverables against Stage Plans
  • Excellent verbal and written communication skills, especially with senior and executive level stakeholders
  • Ability to cope with pressure and set-backs to achieve desired outcomes
  • Draft core reports and documents in line with requirements and quality standards
  • Effective collaboration across the internal and project delivery ecosystems
  • PMO management: ensure PMO framework, roadmap and implementation plan in line with business needs, including regular reporting and ongoing improvement
  • Delivery risk and assurance management: ensure assurance and risk management framework in place and maintained to enable client satisfaction and retention
  • Reporting management: Regular reporting in line with business needs, including recommendation of remediation steps where necessary
  • People management: proactively manage team and hold them accountable for achieving agreed goals and outcomes, create and environment that fosters growth and engagement, contributing to retention

About you

  • Openness (relationships, information)
  • Collaboration (in teams, with clients)
  • Practical Focus (plans, solutions, technical problem solving)
  • Delivery Focus (value, excellence)
  • Empathy towards clients and BSG people
  • Assertive
  • Resilient
  • Approachable
  • Good communicator
  • Professional
  • Proactive
  • Willing and helpful
  • Able to cope with pressure and setback to a high degree
  • Demonstrates positive and proactive holistic wellness coping strategies
  • Inclusive leadership, holding team and others accountable while recognising positive contribution
  • Analytical thinker
  • Reliable
  • Delivery focussed
  • Quality driven
  • Trustworthy (open and honest)
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