BSG commenced the project by engaging with key client stakeholders to unpack the PASA directive to better understand what was required and what the business needed to do to support it. This involved an initial investigation and gap analysis of the impacted business processes and systems and laid the foundation for BSG to define to-be processes, modelled to allow for execution against the new design, based on the flow of detailed activities in the new process i.e. acquisition, maintenance, manual debit orders, payment arrangements, deal cancellations, rescheduling arrears, change of assets, contract extensions, collection amendments and post-payments.

Following this exercise, BSG undertook a facilitative process, during which workshops were held to enable an assessment of the client’s source systems to gauge the impact of the new payment solution required. The information gathered enabled BSG to complete functional analysis and design, and produce detailed functional requirements, a solution overview, use cases, screen flows, business rules, assumptions, constraints and the proposed technology enhancements that would support the new to-be processes.

Being based in the client environment allowed the BSG team to provide a functional solution that made sense to the client and also ensured regular collaboration with stakeholders, ensuring buy-in throughout the project, providing real value to the client.