Engagement overview
Since 2005, BSG has been trusted by the client to execute their local business strategy in their downstream value chain to align to global strategy, while tailoring aspects to the specific needs of the local market. The downstream business is the product and service-led arm of the organisation and comprises refineries, supply and storage, secondary logistics, sales and marketing and back office and customer support.
In order to execute on the business strategy, BSG has assisted the client to ensure that the IT strategy and operations are set up to enable business success. The work undertaken has encompassed both business and IT strategy, as BSG has assisted in executing business strategy by partnering with the client’s information technology and systems (IT&S) capability to drive change and realise benefits. More recently, this has included establishing a target operating model (TOM) for an integrated business and IT capability.
Fluctuating oil prices, worrying economic conditions and decreasing profit margins have all impacted the oil and gas sector in the last few years. Set against this challenging environment, achieving strategic priorities and implementing critical projects for the client has become a key focus for BSG, with BSG staff located in the client’s ecosystem.
Projects have included mitigating significant back-office control risks in a neighbouring African country, providing systematic controls and improving loading processes at client depots, enabling the analysis of IT&S costs, ensuring compliance to the POPI Act and infrastructural compliance to avoid cyber-attacks, the rollout of a document management system and implementation of a new maintenance system for the retail function.
The more recent TOM project has involved BSG developing a cross-section of the business and its IT function; focusing on the business strategies, goals, organisational structures, risks and key IT dependencies. BSG initially defined the ‘as-is’ and ‘to-be’ states of the IT TOM and the resulting communications and reporting approach in response to the business strategy and the IT strategy. Thereafter, BSG was further tasked with defining a performance reporting framework and designing and implementing a customer-centric survey.
After defining the current business environment, the drivers and strategy and the as-is and to-be TOMs, BSG was able to design a response to business strategy for a defined IT strategy, supported by strategic plans and associated delivery roadmaps.
Making a difference
During the decade-long partnership BSG has consistently delivered high quality work, on time and underpinned by in-depth oil and gas sector and IT knowledge. A broad range of skills and research functionality has ensured BSG has been able to add value throughout the client partnership, enabling strategic solutions to drive business objectives. BSG believes in partnerships and through a collaborative effort with the client, has ensured a comprehensive delivery methodology.