A large South African bank needed to make their application landscape more efficient and remove their organisation-wide dependency on legacy systems within a finite timeframe. As part of this rationalisation and modernisation programme their group legal and litigation environment needed to transform to improve their legal practice management.

Group legal needed to undergo a holistic transformation of technology, processes and governance in line with their overall business strategy and drive towards digital transformation. This needed to be achieved by utilising innovative, cloud-based technologies which would enable auditable, accurate, productive and accountable legal processes.

Legal services within the bank were not optimised, with processes requiring human intervention and the use of a number of technology applications in the workflow. The bank wanted to create an end-to-end integrated system which would automate human processing and ensure data integrity and security through correct governance and central storage.

BSG enabled the bank to maximise the benefit of the legal services transformation by understanding business needs and prioritisation of work.

The programme realised short-term productivity gains, as much manual work done by human intervention was automated. It realised long-term cost saving and productivity gains and removed the dependency on legacy systems, by the migration from costly legacy systems to a single, rationalised, new system.

BSG delivered risk reduction as group legal now has greater control over legal services, with a full audit trail over the end-to-end lifecycle of documentation and legal processes. This provided the bank with the improved ability to report and provide insights to business, identifying risks and opportunities proactively.