In order to meet the specific needs of the client, BSG determined additional customisation of its MyWorkLife product would be required. Areas identified for customisation included a complete rewrite of the performance management module in line with the client’s specifications and designs. In addition to the customisation of existing modules, BSG embarked on customising the design and development of new modules. One such module was the remuneration module, which was designed and developed from the ground up.

A highly collaborative approach was necessary, in order to ensure both changes to existing modules and development done on new modules, met the client’s expectations and specifications. In addition, the project team employed Agile methodologies and practices, which enabled them to incrementally deliver value and shorten feedback loops. Following Scrum methodology and working in tight iterations, enabled the project team to deliver a product in line with the client’s expectations and requirements within agreed timeframes.

In order to ensure the client’s teams were adequately equipped to effectively use the application, the project team compiled detailed training material. Additionally, as part of the service level agreement with the client, the project team continues to provide ongoing application support. This includes bug fixes, architecture support, change requests and user support.