The project team facilitated analysis workshops to gain the insights used to develop the detailed specifications for the system. BSG ensured seamless integration into other tools and systems such as FICA, terms and conditions, risk profiling and credit scoring. With extensive experience in credit, account origination, account management and collections; BSG ensured an end-to-end view when identifying opportunities for process optimisation. Additionally, the project team created the project’s first examples of product-specific component integration, such as savings, into the overall sales process.

Phase two of the programme, initiated in 2010, included a biometric application process and a paperless end-to-end environment. The purpose of this phase was two-fold:

As a result of BSG’s deep knowledge of the retail banking environment (across products and channels) it remained a preferred partner to provide analysis, software development and training necessary to assist the bank in defining and implementing a practical solution.

In addition to the delivery of the solution, the project team introduced Agile delivery methods into the programme, allowing for incremental realisation of business benefits. This also resulted in a significantly reduced number of bugs encountered in user acceptance testing (UAT) and closer collaboration between the change business owners and the change technology providers, as well as a reduction in release cycles from 12 to three months. This delivery methodology was so successful that it has subsequently been embedded into the bank’s core project delivery methodology.

BSG continues to partner with the bank, performing numerous roles across a variety of projects and domains.