Implementing an operational platform to enable mobile financial services access across Africa

Partnering with one of Africa’s largest mobile network operators to implement a standard, multi-country, scalable platform and operating model to drive business efficiency, risk and control needs.

overview of the clients needs
  • Sustainable mobile money platform in Africa and a differentiated mobile financial service for mobile wallet users and merchants
  • BSG engaged to create a consistent business process blueprint
  • Integrate mobile financial services into a charging system
  • Deploy mobile solution as a hub solution to operations across country borders to enable a continent-wide financial ecosystem
  • Solution to be rolled out in Africa and Middle East
  • Define consistent business processes
  • Create stronger merchant and customer engagement
  • Support in-country implementation of mobile money solution
  • Ensure consistent and effective controls
  • Manage risk across all countries
  • More intuitive customer and merchant business processes, based on journeys, to significantly reduce average time to transact – especially for the first and second transactions, which historically were 60 days apart
  • Growing their mobile financial services customer base from a figure of close to 12 million at the time to closer to their total customer base of 200 million
  • Business risk and efficiency-driven features and functions
  • The target operating model is now integrated onto the platform
  • The business processes are aligned to customer and merchant moments-of-truth and are intended to build trust and consequently increase usage of the mobile financial services offering
  • A standard platform across all operating countries, thereby increasing economies-of-scale and reducing operational risk and ongoing costs, with changes deviating from the core processes only permitted for regulatory requirements
  • Clear roles and responsibilities between business, IT and operations, including process champions

This mobile money platform enabled the client to provide many of their customers with easy access to financial services, that would otherwise be beyond their reach.

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Do you need to deliver a solution across multiple operating environments?

At BSG, we have experience designing, delivering and implementing solutions across multiple operating environments, each with their own regulatory and infrastructural challenges. We pride ourselves on our ability to tailor solutions to suit the needs and nuances of each.

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