Providing a medical aid insurer with the confidence to make a multi-million Rand investment decision
One of South Africa’s largest medical aid insurers trusted BSG to scope, financially motivate and source the replacement of their administration, underwriting and billing systems for their health business. The resultant business case ensured the client’s exco didn’t have to second guess themselves and they approved the request first time, an accolade on the robustness of BSG’s business case.
- Make significant financial and business decisions to replace a legacy system
- Create feasible strategic options to empower c-suite decision makers e.g. funding, strategic alignment and strategic systems vendors
- Identify key customer, user and innovation requirements for the vendor selection process and business case
- Write a business case, linked to innovation and strategy drivers, with multiple implementation options to empower c-suite decision makers in under 90 days
- Capture a comprehensive portfolio of requirements, representative of the end-to-end business value chain
- Analyse the global market to identify five strategic vendors
- Comprehensive view of end-to-end business value chain requirements used in the request for proposal (RFP), resulting in three global vendors aligned to these needs
- Comprehensive understanding of total cost to company over 20 years
- A roadmap outlining cost and resources required for the first 18 months
- Enhanced customer, operations and systems alignment
A detailed investigation by BSG allowed the client to meet a 90-day challenge and provided exco with the confidence to approve a multi-million Rand investment case to unlock the future of innovation and customer experience.
Do you need absolute confidence in your business decisions?
Our Business Consultants are skilled business analysts, capable of creating robust, versatile business case and business requirements documentation to ensure you are able to make business decisions with absolute confidence.
Related Case Studies
-
Case Study Overview: Optimising premium services using insightBanking Business Customer Interface Business Operational Platforms Customer Experience Data-led Innovation Insight-led Solutions Overview
-
Case Study Overview: Saving time and money, while improving efficiency by taking an insight-led approach to debt collectionsBusiness Operational Platforms Data analytics Data Science Data-led Healthcare Innovation Insight-led Solutions Machine Learning Overview
-
Case Study Overview: Using machine learning to triage patients into risk categoriesBusiness Operational Platforms Data analytics Data Science Data-led Healthcare Innovation Insight-led Solutions Machine Learning Overview Predictive Modelling
-
Case Study Overview: Navigating compliance in cloud transformation programmesBanking Business Operational Platforms Business Transformation Cloud Compliance Customer Experience Digital transformation Overview
-
Case Study Overview: Streamlining customer communication and transaction categorisation relating to cross-border paymentsAzure Banking Business Operational Platforms Business Transformation Customer Experience Data analytics Data Engineering Data Science Digital transformation Overview Process Optimisation Robotic Process Automation
-
Case Study Overview: Enabling customer-centric operations through dataBanking Business Operational Platforms Business Transformation Customer Experience Data analytics Data Engineering Data Science Data-led Digital transformation Overview
-
Case Study Overview: Helping a leading African bank negotiate a R1bn+ deal with a global cloud providerAzure Banking Business Operational Platforms Business Transformation Cloud Delivery Management Digital transformation Overview
-
Case Study Overview: Using data to identify significant shifts in claims payment behaviourAgile Delivery Business Operational Platforms Business Transformation Data analytics Data Engineering Data-led Digital transformation Healthcare Machine Learning Overview Predictive Modelling
-
Case Study Overview: A practical toolbox for decommissioning legacy systemsAWS Azure Banking Business Operational Platforms Business Transformation Cloud Data-led Digital transformation Overview
-
Case Study Overview: Improving account origination and onboarding through development of a rich client applicationBanking Business Operational Platforms Business Transformation Digital transformation Overview Software development
-
Case Study Overview: Enabling a seamless digital-first customer service experience for corporate banking customersBanking Business Operational Platforms Business Transformation Customer Experience Digital transformation Overview
-
Case Study Overview: Migrating a core banking platform to the cloudAWS Banking Business Operational Platforms Business Transformation Cloud Data-led Digital transformation Overview
-
Case Study Overview: Keeping the customer at the heart of digital transformationBanking Business Customer Interface Business Operational Platforms Business Transformation Customer Experience Data-led Digital transformation Overview Software development
-
Case Study Overview: Enabling insight-led, patient-centric decision-making through cloud technologyAzure Business Operational Platforms Business Transformation Cloud Customer Experience Data Science Data-led Healthcare Overview Process Optimisation
-
Case Study Overview: Inside-out and Outside-in: Unlocking operational efficiency and improving customer serviceBusiness Customer Interface Business Transformation Customer Experience Data-led Healthcare Overview Process Optimisation
-
Case Study Overview: Unlocking value through business transformationBanking Data-led Delivery Management Innovation Overview Strategy
-
Case Study Overview: Aligning strategic Business and IT initiatives to positively impact dealer and consumer experiencesBusiness Analysis Customer Experience Customer segmentation Oil and Gas Overview Software development Strategy
-
Case Study Overview: Improving customer offers through data engineering and agile cross-team collaborationBanking Business Customer Interface Data analytics Data Science Data-led Digital transformation Innovation Overview Software development
-
Case Study Overview: Taking a data-led approach to predict high-risk cases and prioritise action within the claims’ management processBusiness Customer Interface Data analytics Data Science Data-led Digital transformation Healthcare Innovation Overview
-
Case Study Overview: Leading disruption with mobile-first transactional banking fit for the digital futureBanking Compliance Customer Experience Insurance Overview
-
Case Study Overview: Improving debit order payment collection to increase customer satisfaction and trust in the client institutionAsset Finance Compliance Overview
-
Case Study Overview: Pioneering a data-led approach to managing regulatory, legislative and compliance risksCompliance Insurance Overview
-
Case Study Overview: Implementing a CRM solution to enable a single view of customers and drive customer satisfaction and loyalty for a bankBanking CRM Customer Experience Overview
-
Case Study Overview: Powering large-scale digital transformation in the vehicle and asset finance industryAgile Delivery Asset Finance Digital transformation Overview
-
Case Study Overview: Unlocking marketing’s competitive edge through behavioural market segmentationCustomer Experience Customer segmentation Data analytics Overview
-
Case Study Overview: Ensuring effective roll-out of a Sanctions Programme for the African operations of a leading Global BankBanking Delivery Management Overview Programme Management
-
Case Study Overview: Harnessing news media insights to identify valuable business opportunitiesBanking Business Analytics Data analytics Overview
-
Case Study Overview: Leveraging technology to transform banking deal and transaction support servicesBanking Digital transformation Legal services Overview
-
Case Study Overview: Powering digital transformation for legal services in bankingBanking Digital transformation Legal services Overview
-
Case Study Overview: Creating structures and developing skills aligned to transforming business for a digital futureBusiness Analysis Oil and Gas Overview
-
Case Study Overview: Driving the acquisition and retention of SME customers to unlock potential revenue growth of 12% in the segmentAsset Finance Customer segmentation Overview Strategy
-
Case Study Overview: Driving innovative solutions from within a leading investment bankDigital transformation Innovation Insurance Overview
-
Case Study Overview: Aligning business needs to strategy to create digital transformation in the insurance industryAgile Delivery Digital transformation Insurance Overview Strategy
-
Case Study Overview: Understanding customer switching behaviour in the banking environment to actively drive growthBanking Business Analysis Business Customer Interface Customer Experience Customer Onboarding Overview Strategy
-
Case Study Overview: De-risking access control through Cloud Identity and Access Management (IAM)Business Analytics Business Operational Platforms Insurance Overview Strategy
-
Case Study Overview: Maximising the competitive advantage gained from a holistic enterprise architecture refreshBusiness Analytics Business Operational Platforms Insurance Overview Strategy
-
Case Study Overview: Assessing a retailer’s CRM investment and journey to gear up for the digital futureAsset Finance Business Operational Platforms Compliance Overview Strategy
-
Case Study Overview: Early warning system reveals financial distress 5 months earlier than normalAsset Finance Business Operational Platforms Compliance Overview Strategy
-
Case Study Overview: Establishing a new retail bank operating modelAsset Finance Business Operational Platforms Compliance Overview Strategy
-
Case Study Overview: Combating debit order abuse by defining requirements to implement Authenticated CollectionsAsset Finance Business Operational Platforms Compliance Overview Strategy
-
Case Study Overview: Ensuring reliability and operational success through a terminal automation system replacementBusiness Operational Platforms Oil and Gas Overview Process Optimisation Software development
-
Case Study Overview: Supporting an asset finance lender with a drive for market growthAsset Finance Business Operational Platforms Compliance Overview Strategy
-
Case Study Overview: Building a competitive advantage through POPI compliance and minimising the risk of data lossAsset Finance Business Operational Platforms Compliance Overview Strategy
-
Case Study Overview: Enabling fact-based decisioning in support of future growth and market opportunitiesAsset Finance Business Analytics Data analytics Overview Strategy
-
Case Study Overview: Saving lives by analysing data to improve the health and safety of employeesBusiness Analytics Business Operational Platforms Data analytics Occupational Health & Safety Oil and Gas Overview
-
Case Study Overview: Using advanced analytics to complement business strategy and drive the client’s leadership positionAsset Finance Business Analytics Business Customer Interface Data analytics Overview
-
Case Study Overview: Real-time access to customer information to enable better customer experienceBusiness Customer Interface Customer Experience Insurance Overview
-
Case Study Overview: Supporting strategic growth targets by optimising customer onboardingBanking Business Customer Interface Customer Experience Customer Onboarding Overview
-
Case Study Overview: Revolutionising the processing of medical aid claims to drive customer loyalty and engender trustBusiness Customer Interface Business Operational Platforms Insurance Overview Vendor selection
-
Case Study Overview: Utilising fact-based decisioning to enable business to make the right vendor selection with complete confidenceBanking Business Operational Platforms Overview Vendor selection
-
Case Study Overview: Providing a bank with best banking practices to competitively position them for the changing local and global credit banking environmentBanking Overview Process Optimisation Strategy
-
Case Study Overview: Delivering a differentiated customer onboarding experienceBanking Business Customer Interface Customer Experience Overview Strategy
-
Case Study Overview: Focused delivery on business operation improvements through a trusted partnership with an oil and gas leaderBusiness Operational Platforms Oil and Gas Overview Process Optimisation Strategy Target Operating Model
-
Case Study Overview: Implementing FIC compliant anti-money laundering software for a bankBanking Business Operational Platforms Compliance Overview Strategy
-
Case Study Overview: Improving operational efficiencies through optimisation and strategy developmentBusiness Operational Platforms Overview Process Optimisation Strategy Target Operating Model
-
Case Study Overview: Facilitating increased trade for a bank by implementing a trade finance solution to drive growth across AfricaBanking Business Operational Platforms Customer Experience Overview Strategy
-
Case Study Overview: Revolutionising channel operations to provide a single view of a customer across a bankBanking Business Operational Platforms Overview Strategy
-
Case Study Overview: Enabling IT to collaborate with business and shape strategy by leveraging the right technology solutionAsset Finance Business Operational Platforms Overview Strategy Target Operating Model
-
Case Study Overview: Architecting IT to enable business successAsset Finance Business Operational Platforms Overview Strategy Target Operating Model
-
Case Study Overview: Creating efficiencies by driving consistency across a bank’s African operationsBanking Business Analysis Business Operational Platforms Overview Strategy Target Operating Model
-
Case Study Overview: Enabling business success through a revised operating model to build careers and transform culture and performanceAsset Finance Business Analysis Overview Strategy
-
Case Study Overview: Providing a medical aid insurer with the confidence to make a multi-million Rand investment decisionBusiness Analysis Business Operational Platforms Overview Strategy
-
Case Study Overview: Optimising people effectiveness through the customisation of a unique people engagement platformAgile Delivery Business Operational Platforms MyWorkLife Overview Software development
-
Case Study Overview: Making banking accessible and convenient while driving financial inclusion through new ATM service offeringsBanking Business Customer Interface Customer Experience Overview
-
Case Study Overview: Combining Agile and UX principles in bespoke software developmentAgile Delivery Business Operational Platforms Customer Experience Overview
-
Case Study Overview: Driving financial inclusion in Africa through a mobile banking solution to give a bank’s customers access to remote banking servicesBanking Mobile Financial Services Overview
-
Case Study Overview: Utilising fact-based decisioning to drive innovation and enhance customer-centricityBanking Customer Experience Overview Running Lean
-
Case Study Overview: Implementing an operational platform to enable mobile financial services access across AfricaBanking Business Operational Platforms Mobile Financial Services Overview Telecommunications
-
Case Study Overview: Creating a common home loan application process for a leading South African bank to reduce turnaround times and improve customer experienceBanking Business Operational Platforms Customer Experience Overview Process Optimisation
-
Case Study Overview: Ensuring incremental delivery of value by transitioning to an Agile approachAgile Delivery Banking Business Operational Platforms Overview
-
Case Study Overview: Improving customer experience, creating operational efficiencies and decreasing risk through a core system upgradeBanking Business Operational Platforms Customer Experience Overview
-
Case Study Overview: Delivering a sustainable customer experience strategyCustomer Experience Insurance Overview Strategy