Enabling customer-centric operations using existing data

BSG helped a leading African bank implement a solution to enable key decision-making in the global flow of international payments across its operations. By providing a consolidated view of existing data, the solution enables informed decision-making and customer-centric operations.

overview of the clients needs
  • No single view of the data journey across business units
  • Inconsistent and unreliable data and reporting
  • Long turnaround and lead times when requesting data and reporting
  • Automated reports required to ensure insight was readily available, rather than only providing reporting on an ad hoc basis
  • Understand trends, and provide actionable insights to support approaches proposed and enable insight-led, customer-centric decision-making
  • Use data available to identify opportunities for the bank to increase its share of wallet
  • Use data available to add further value to customers, based on historical international payments
  • Helped identify new opportunities with existing business customers
  • Enabled faster access to data and insights than ever before
  • Digital solutions roll-out based on insights (i.e. rolling out solutions that the customers want and need as demonstrated by the data)
  • Improved customer experience and better customer retention
  • Enabled identification of cross and up-sell opportunities to existing business customers based on data and insights available
Cross-border payments dashboards

BSG helped the bank to identify and understand data from international payment flows and its interconnectedness, then produced actionable insights, reports and dashboards to enable proactive client-centric engagements

Read the full case study
Download the PDF

Do you need help using your business's data to enable customer-centric operations

Our Data and Analytics capability is experienced in helping our clients understand their data and create value from it. Through machine learning models, data analysis, artificial intelligence (AI), dashboarding and so much more, we can help you unlock the hidden value in your data to enable intelligent operations.

Contact our experts

Related Case Studies

VIEW ALL

Contact Us

We love talking about change. If you've been inspired by anything you've read here, please get in touch.

Not readable? Change text. captcha txt
cross border payments data dashboard
Case Study: Enabling customer-centric operations using existing dataBanking, Business Analytics, Business Operational Platforms, Business Transformation, Customer Experience, Data analytics, Data Engineering, Data Science, Data-led, Digital transformation, Unabridged
cross border payment allocations
Case Study: Streamlining customer communication and transaction categorisation relating to cross-border paymentsAzure, Banking, Business Analytics, Business Operational Platforms, Business Transformation, Customer Experience, Data analytics, Data Engineering, Data Science, Data-led, Digital transformation, Process Optimisation, Unabridged