Enabling business success through a revised operating model to build careers and transform culture and performance

BSG was trusted by a South African asset finance house to fundamentally shape the future of the organisation, by reviewing their existing business analysis (BA) capability to design the required BA capability and establish a Centre of Excellence (CoE).

overview of the clients needs
  • Clarity regarding the BA function to address the disconnect between business and IT and facilitate IT delivery
  • Ensure the BA function meets the enterprise-wide objectives and participates in strategic business planning and benefits delivery
  • Grow BA maturity by evolving the skills and talents of the BA function
  • Set up a CoE to serve as a custodian of BA best practice across the organisation
  • Define the BA ecosystem, interactions and working agreements across the organisation
  • Outline the matrix structure for the BA organisation
  • Redefine BA roles and descriptions and map BA career development paths
  • Establish a standardised business analysis process to be followed by all BAs
  • Create a BA CoE balanced scorecard and required metrics and key performance indicators (KPIs)
  • Improved BA productivity and performance
  • Consistency and completeness of BA competency Increased retention and staff engagement levels
  • Articulated BA delivery methodology BA capability set up to cater for improved project quality output, delivery times and capacity
  • Standardisation and adoption of leading BA practice methods and tools

Establishing a Centre of Excellence to drive business analysis best practice across the organisation.

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Case Study: Enabling business success through a revised operating model to build careers and transform culture and performanceAsset Finance, Business Analysis, Business Operational Platforms, Strategy, Unabridged
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