Creating efficiencies by driving consistency across a bank’s African operations
By partnering with BSG, a leading South African retail bank could significantly enhance their customer experience by establishing a single-view target operating model (TOM) for their home loans business across Africa.
Consistent and improved efficiencies across their African home loans business, to assist in driving the strategy to unify global operations
A single-view TOM to integrate and transform current operations for home loans across Africa
A partner to define, develop and execute the TOM
Standardise processes, products and channels to drive an enhanced customer experience
Develop a single-view regional TOM to allow for functional alignment between the bank’s African operations and its global head office
Rationalise and collapse management spans and layers (where necessary), while pursuing right-shoring and consolidation opportunities
Standardisation of processes, products and channels leading to improved turnaround times and increased transactional volumes
Reduction of waste from unnecessary management spans and layers
Improved governance and controls resulting in reduced losses associated with fraud
Improving customer experience through the creation of a single-view TOM for the African home loans operations of a South African retail bank.