Saving time and money, while improving efficiency by taking an insight-led approach to debt collections
BSG helped a leading healthcare provider unlock millions of Rands in untapped revenue through daily classification and prioritisation of debt collection cases, resulting in improved debtors’ days and debt collection efficiency.
- Funders frequently reject hospital claims as a result of inconsistencies between the claim and the condition stipulated in the patient’s medical aid plan
- Hospital debt controllers spend extensive time:
- Manually prioritising cases
- Determining the most effective method of resolution
- Claims that remain unprocessed for a period of time are ultimately written off, resulting in millions of Rands being lost on a monthly basis
- Automate the daily prioritisation of collection cases per debtor controller
- Simplify the collections process and recommend steps for resolution per case
- Economise the collections process by incorporating all case information into a single dashboard
- Significant reduction in bad debt
- 50% improvement in efficiency of debt collections, resulting in a saving of 232-FTE (full time equivalent) days per month
BSG used existing data to rapidly deliver insights and drive operational change resulting in significant savings and improved debt collection efficiency
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