Ensuring incremental delivery of value by transitioning to an Agile approach

BSG worked with a prominent South African retail bank on a core systems development project to implement Agile development practices, in a traditionally Waterfall and governance-heavy environment.

overview of the clients needs
  • Earlier delivery of value and shorter release cycles, to optimise end-to-end branch processes
  • Regular feedback and testing of functionality before full deployment, due to the level of complexity of the upgrades in the upcoming release cycle
  • Support in implementing the principles of the methodologies, given the bank’s unfamiliarity with Agile and Scrum practices
  • Evaluate Agile practices and the Scrum framework in the context of the bank’s operating environment and, where necessary, make adjustments to the framework to ensure cohesion
  • Support the teams involved in the core systems upgrade programme with implementing Agile practices
  • Incremental delivery of value to the bank’s customers through shorter release cycles
  • Consistently improved customer experience through accelerated account opening process and improved operational efficiency of account origination teams
  • Increased visibility of project and development planning as a result of greater collaboration
  • Empowerment of the team to handle smaller and more incremental pieces of functionality, resulting in better issue management
  • Reduction in paper use and the associated costs as a result of the paperless nature of the upgraded system
  • Reduction in risk exposure as a result of improved fraud controls
  • Reduction in FICA listings as a result of one-time capture of required documentation

Upgrading systems for significant improvements in turnaround and processing times, while reducing fraudulent activity ensures less risk exposure for the bank and its customers.

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